At LiLu Boutique, we value the trust you place in us and are committed to protecting your personal information. This Privacy Policy explains how LiLu Boutique (“we”, “our”, “us”) collects, uses, shares, and secures your personal information through our website, shop.liluboutique.com. By visiting our website or providing your information, you agree to the terms of this Privacy Policy and applicable Indian data protection laws.

If you do not agree with the terms of this Privacy Policy, please refrain from using the website.

Collection of Information

We may collect the following types of personal information to provide our services:

  1. Identity and Contact Information:
    • Name, address, email, phone number, and other identifiers.
    • Proof of identity, such as PAN, GST, or government-issued ID.
  2. Payment Information:
    • Debit/credit card details, billing address, and payment instrument details.
  3. Behavioral Data:
    • Browsing patterns, device details, shopping preferences, and IP address.
  4. Transaction Data:
    • Purchase history, order details, and shipping addresses.
  5. Optional Data:
    • Product reviews, survey responses, and loyalty program participation.

Use of Information

Your information is collected and used to:

  • Process and fulfill orders efficiently.
  • Provide personalized shopping experiences and product recommendations.
  • Notify you about order updates, promotions, or policy changes.
  • Improve the functionality and usability of our website.
  • Detect and prevent fraud or other unlawful activities.

We may use your contact information to send offers based on your previous orders and preferences.

Cookies

We use cookies and similar technologies to:

  • Analyze website traffic and improve user experiences.
  • Facilitate login sessions and remember user preferences.
  • Offer targeted advertising based on your browsing activity.

You can manage or delete cookies through your browser settings, but some features of the website may become unavailable if cookies are disabled.

Sharing of Information

We may share your information with:

  1. Service Providers:
    • Payment gateways like Razorpay and shipping partners like Shiprocket.
  2. Government Authorities:
    • For compliance with legal obligations, such as responding to court orders.
  3. Third-Party Partners:
    • To facilitate loyalty programs or promotional activities.

We do not sell your personal information to third parties.

Security of Information

We implement strict security measures to protect your personal data from unauthorized access, misuse, or disclosure. While we strive to safeguard your information, please note that no method of transmission over the Internet is completely secure.

Retention of Information

Your personal information is retained only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. Aggregated, non-identifiable data may be retained for research or analysis.

Your Rights

As a user, you have the right to:

  1. Access and correct your personal information.
  2. Withdraw consent for the processing of your data.
  3. Request deletion of your data where legally permissible.

To exercise these rights, email us at support@liluboutique.com with your request.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or a notice on our website.

Contact Us

For questions, concerns, or complaints regarding this Privacy Policy, please contact us at:

Email: support@liluboutique.com
Phone: +91 6281 921 240