Welcome to LiLu Boutique. By using our website (shop.liluboutique.com), you agree to abide by the following Terms and Conditions. Please read them carefully before placing an order or engaging with our services.

1. General

  • These Terms govern your use of the website and any products or services offered by LiLu Boutique.
  • By accessing the website or making a purchase, you accept these Terms in full. If you disagree with any part, please refrain from using the website.
  • We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website after changes implies acceptance of the updated Terms.

2. Eligibility

  • You must be at least 18 years old or access the website under the supervision of a parent or guardian.
  • By placing an order, you confirm that all information provided is accurate and truthful.

3. Products and Pricing

  • All products are subject to availability. If an item is out of stock, we will notify you promptly and provide alternatives or issue a refund.
  • Prices are listed in the relevant currency (e.g., INR for domestic purchases). International orders may include additional charges for shipping, customs, and taxes.
  • We strive for accuracy in product descriptions and pricing. However, errors may occur. If a product is listed with incorrect information, we reserve the right to cancel the order and notify you of such cancellation.

4. Payment

  • Payment must be completed at checkout through secure gateways (e.g., Razorpay, credit/debit cards).
  • For international orders, currency conversion fees, if applicable, are borne by the customer.
  • Orders are processed only after successful payment confirmation.

5. Shipping and Delivery

  • Domestic Orders: Processed within 2-4 business days and delivered within 5-7 business days.
  • International Orders: Processed within 7-10 business days and delivered within 7-15 business days, depending on customs clearance.
  • Shipping charges vary by location and will be displayed at checkout.
  • Import duties, taxes, and customs fees (for international orders) are the responsibility of the buyer.
  • Delivery timelines are estimates and may vary due to external factors such as weather, strikes, or customs delays.

6. Returns and Exchanges

  • Returns are accepted within 7 days of delivery for defective or incorrect items only.
  • The following items are non-returnable:
    • Customized or made-to-order products.
    • Accessories and jewelry.
    • Sale or promotional items.
  • Returned items must:
    • Be unused, unwashed, and in original condition with tags intact.
    • Include original packaging.
  • Refunds for eligible returns are processed within 5-7 business days after receipt and inspection.
  • International orders are not eligible for returns unless the product is defective.

7. Order Cancellations

  • Customer-Initiated Cancellations:
    • Allowed within 24 hours of placing the order.
    • After 24 hours, cancellations are subject to our discretion, especially for processed or customized orders.
  • LiLu Boutique-Initiated Cancellations:
    • Orders may be canceled due to stock unavailability, pricing errors, or other unforeseen issues. Refunds will be processed promptly.

8. Intellectual Property

  • All content on the website, including images, text, graphics, and designs, is the property of LiLu Boutique and protected by copyright and trademark laws.
  • You may not reproduce, distribute, or use our content for commercial purposes without written permission.

9. Privacy and Data Protection

  • Your personal information is collected and processed in accordance with our Privacy Policy.
  • We use secure systems to protect your data but cannot guarantee absolute security over the Internet.

10. Limitation of Liability

  • LiLu Boutique is not responsible for:
    • Delays caused by third-party logistics providers.
    • Variations in product colors due to monitor settings.
    • Losses resulting from the use of our website or products beyond the purchase price.
  • Under no circumstances shall LiLu Boutique or its affiliates be liable for any indirect, incidental, or consequential damages.

11. Governing Law

  • These Terms are governed by the laws of India.
  • Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Hyderabad, India.

12. Feedback and Support

We welcome your feedback! For inquiries, support, or complaints, please contact us at:

  • Email: support@liluboutique.com
  • Phone: +91 6281 921 240